L.H.D Limited, and all companies forming part of the L.H.D Group, recognise the importance of protecting the privacy of anyone who engages with our business or visits this website. This Privacy Statement sets out the policy adopted by L.H.D Limited, and associated companies, towards the collection and use of information obtained from those visiting our premises, engaging our services and using this website. When you engage with our business, your visit and any dispute over privacy is subject to this Privacy Statement, Disclaimer and the Terms and Conditions of Use.
L.H.D. Limited is the controller and responsible for your personal data (collectively referred to as “L.H.D. Limited”, “we”, “us” or “our” in this Privacy Statement). Where engaging with another company in the L.H.D Group, please substitute that company for L.H.D. Limited. Our Directors are responsible for overseeing questions about this Privacy Statement, including any request to exercise your legal rights.
This website contains hypertext links. L.H.D Limited are not responsible for the privacy policies operated by the owners of those sites and do not accept responsibility for any information obtained by third parties as a result of use by you of such hypertext links. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, last name, title, marital status, image, National Insurance number, Tax Reference number and date of birth.
• Contact Data includes correspondence address, home address, email address and telephone numbers.
• Financial Data includes bank account, payment card details and payments to and from you regarding the use of our services.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and goods/services.
• Marketing and Communications Data includes your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We may collect personal data from and about you through direct interactions with you either in person, by corresponding with you by post, phone, email or otherwise, or by entering a transaction with you for goods/services. We may also collect personal information from you when you register with this website, complete a Contact Information Form or contact us by e-mail.
We operate CCTV at our premises. Limited Identity Data is captured through fixed cameras designed to capture and record images of individuals and property located at our premises.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to provide the goods/services you have requested, to pay you or a third party for goods/services provided by or for you, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, and where we need to comply with a legal or regulatory obligation.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If you wish details about the specific legal ground we are relying on to process your personal data, please contact us.
CCTV is used in and around our premises for legitimate business purposes, including to prevent crime and protect buildings and assets from damage, disruption, vandalism and other crime; for the personal safety of staff, visitors and other members of the public and to act as a deterrent against crime. Images are monitored by authorised personnel only and the surveillance systems will not be used to record sound.
Disclosures of your personal data
We may have to share your personal data with External Third Parties including:
• Service providers acting as processors who provide IT and system administration services.
• Professional advisers acting as processors including auditors, insurers and accountants who provide consultancy, insurance and accountancy services.
• HM Revenue & Customs, regulators and other authorities acting as processors who require reporting of processing activities in certain circumstances.
No images from our CCTV cameras will be disclosed to any third party without express permission being given by one of our directors. Data will not normally be released unless satisfactory evidence that it is required for legal proceedings or under a court order has been produced. However, in other appropriate circumstances, we may allow law enforcement agencies to view or remove CCTV footage where this is required in the detection or prosecution of crime.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal data are available by contacting us.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including:
• Request access to your personal data;
• Request correction of the personal data that we hold about you;
• Request erasure of your personal data;
• Object to processing of your personal data where you feel it impacts on your fundamental rights and freedoms;
• Request restriction of processing of your personal data;
• Request the transfer of your personal data to you or to a third party; or
• Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Changes to this Privacy Statement
L.H.D Limited reserves the right periodically to update or modify this Privacy Statement. Any changes to this Privacy Statement will be posted on this site so users are always aware of the information collected, the reasons for such collection and the purposes, if any, to which L.H.D Limited may put such information. L.H.D Limited encourages users who may have specific concerns about the gathering or use of any such information to view this Privacy Statement regularly.